Privacy

Privacy Policy

Last updated 15 July 2026

This Privacy Policy explains how Packaging General (operated by EON Investments & Industries, "we", "us", "our") collects, uses, shares, and protects your personal information when you visit our website, create an account, place an order, or otherwise use our packaging products and services (together, the "Services"). We are the data controller for the personal information described here.

1. Information we collect

Information you give us

• Account details — your name, business name, email, phone/WhatsApp number, and password when you register or sign in.
• Order and enquiry details — the packaging products, quantities, sizes, colours, branding/artwork, timelines, and any notes you submit when you request a quote or place an order.
• Delivery information — delivery address, recipient name and contact number, and any delivery instructions.
• Payment information — payment is processed by our third-party payment providers. We receive confirmation of payment and limited details (such as the payment method type and a transaction reference); we do not store your full card or mobile-money credentials.
• Communications — messages you send us by email, WhatsApp, phone, or web form, and our correspondence with you (including support and feedback).

Information we collect automatically

• Device and usage data — IP address, browser and device type, pages viewed, and how you interact with the site, collected through cookies and similar technologies and our server logs.
• Transaction history — a record of your orders, quotes, and account activity.

2. How we use your information

We use your information to:

• create and manage your account and authenticate you;
• prepare quotes, process and fulfil your orders, and arrange production and delivery;
• take payment and manage refunds, invoices, and receipts;
• provide customer support and respond to your enquiries;
• send you service messages about your orders (for example, order confirmations, delivery updates, and password resets) by email, SMS, or WhatsApp;
• understand demand and improve our products, pricing, and website;
• send marketing about our products where you have agreed to receive it;
• keep our Services secure and prevent fraud and abuse; and
• comply with our legal and tax obligations.

We rely on your consent, the performance of our contract with you, our legitimate business interests, and our legal obligations as the lawful bases for using your information under the Data Protection Act, 2012 (Act 843) of Ghana.

3. Payments

Payments are handled by third-party payment processors (for example, providers supporting card and mobile-money payments). When you pay, your payment details are provided directly to the processor under their own terms and privacy policy. We do not receive or store your full card number, PIN, or mobile-money credentials. We keep records of your transactions for order, accounting, and tax purposes.

4. Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember your preferences, keep the site secure, and understand how the site is used so we can improve it. You can control cookies through your browser settings; blocking some cookies may affect how parts of the site work. We do not use your information for third-party advertising.

5. How we share your information

We do not sell your personal information. We share it only as needed to run our Services, with:

• Payment processors — to take payment and confirm transactions;
• Delivery and logistics partners — to fulfil and deliver your orders;
• Production and supply partners — where an order (for example, custom or branded packaging) is produced with a partner;
• Technology providers — hosting, database, email, and SMS/messaging providers that operate our platform;
• Professional advisers — such as accountants and lawyers, where reasonably necessary; and
• Authorities — where we are required to by law, or to protect our rights, users, or others.

These parties may only use your information to provide their services to us, and are required to keep it secure.

6. International transfers

Some of our technology providers store and process data on servers located outside Ghana. Where your information is transferred abroad, we take reasonable steps to ensure it remains protected in line with this policy and applicable data-protection law.

7. How long we keep it

We keep your information for as long as your account is active and as long as we need it to provide the Services, and thereafter as required to meet our legal, accounting, and tax obligations or to resolve disputes. When we no longer need it, we securely delete or anonymise it. You can ask us to delete your account and details at any time (see Your rights).

8. How we protect it

We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS), hashed passwords, access controls limiting who on our team can see your data, and session protections. No system is completely secure, but we work to keep your information safe and to respond promptly to any incident.

9. Your rights

Subject to applicable law, you have the right to:

• access the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information or close your account;
• object to or restrict certain uses of your information;
• withdraw consent where we rely on it (this does not affect earlier processing); and
• ask for a copy of information you provided to us in a portable format.

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Data Protection Commission of Ghana.

10. Marketing choices

If you have opted in to marketing, you can opt out at any time by using the unsubscribe link in our emails, replying STOP to a marketing SMS, or contacting us. We will still send you essential service messages about your account and orders.

11. Children

Our Services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. The current version, with its "last updated" date, will always be posted on this page. If we make a significant change, we will take reasonable steps to let you know.